Shipping policy

Shipping Policy

Thank you for shopping with Moondust Sanctuary! Every order is packed with care, and we appreciate your support of our small business.

Processing Time

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

During new product launches, sales, or holiday seasons, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Times

Estimated delivery times after your order has been shipped:

United States: 3–7 business days
International: Currently unavailable (but hoping to launch shortly!)

Please note that shipping estimates are provided by the carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Moondust Sanctuary is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

If you notice an error, contact us immediately at moondustsanctuary@gmail.com. We'll do our best to update your order if it hasn't shipped yet.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control. If your package appears lost or significantly delayed, please contact the shipping carrier first. If you still need assistance, feel free to reach out to us, and we'll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We'll work with you to find a solution as quickly as possible.